1. Order Processing

Orders are generally reviewed and prepared after payment has been successfully completed. Processing time may vary depending on product availability, order volume, payment verification, and shipping destination.

Orders may require additional processing time during promotional periods, holidays, weekends, or unexpected operational conditions.

2. Shipping Methods and Delivery Times

Available shipping methods, estimated delivery times, and shipping fees may vary depending on the destination, product availability, package size, and carrier conditions.

3. Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient name, street address, city, state or province, postal code, and contact information when required.

deskavani™ is not responsible for delays, additional costs, returns, or failed delivery caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address error, please contact customer support as soon as possible. Address changes cannot be guaranteed after an order enters processing or shipping.

4. Tracking Information

Tracking information may become available after the package has been processed by the carrier. In some cases, tracking updates may take time to appear or may not update continuously during transit.

Customers should allow reasonable time for carrier systems to update before reporting a tracking concern.

5. Shipping Delays

Delivery may be delayed because of weather, carrier interruptions, customs processing, public holidays, incorrect address details, high shipping volume, transportation issues, or other circumstances outside our reasonable control.

An estimated delivery date is not a guarantee. Delays do not automatically qualify an order for cancellation, refund, or compensation.

6. Customs, Duties, and Taxes

Depending on the destination, international orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other local costs.

Unless clearly stated otherwise during checkout, these charges may be the responsibility of the customer. Customers should review applicable local import requirements before placing an international order.

7. Lost, Missing, or Damaged Packages

Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please check with household members, building management, neighbors, and the carrier’s delivery location information before contacting customer support.

Damaged Packages

If a package arrives visibly damaged, please take photographs of the outer packaging and product condition and contact customer support as soon as possible.

Carrier Investigation

In some cases, deskavani™ may need to work with the carrier to review a delayed, missing, or damaged shipment. Customers may be asked to provide order details, delivery information, photographs, or other relevant documentation.

8. Undeliverable or Returned Shipments

Packages may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, unpaid customs charges, or other carrier-related reasons.

If a returned package is received by deskavani™, additional shipping charges or deductions may apply before a replacement or refund is considered.

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